Great Customer Service from Seventh Generation

Message sent to Seventh Generation question box, via their website:

The dishwasher packs have been reformulated, and now come in a resealable bag.

Hello, this isn’t a question, but unfortunately a complaint.

I have been thrilled with so many of the Seventh Generation products, from diapers to laundry soap, so I was disappointed to find that the Automatic Dishwasher Detergent Concentrated Packs were terrible. (SKU# 732913227907 and box code of AF 09050 xxxxxxx 1)

I bought these at Walgreens in the spring, hoping for something to throw in alongside the SG automatic dish detergent when I had an especially dirty load. However, the granules in the packs only seemed to get baked onto all of my dishes! I still have most of the box of packets, which I tried to take back to Walgreens, but it seems that I bought it just before they discontinued and deleted it from their system and they can’t refund it now.

So I wanted you to know that this product does not do as promised on the front of the box: “Gets Dishes Sparkling Clean”.
Thank you for your time,
Bronwyn Deiter
cleangreenstart.wordpress.com

 

Reply from Seventh Generation:

Hi Bronwyn,

I was sorry to hear of the less than stellar experience you had with our dishwasher pacs. I am sorry for the inconvenience & extra washing they caused you.

When you mentioned a box of dishwasher pacs, I said to myself “oh no, those are old.” The lot code you provided indicates the box was manufactured in 2009. The dishwasher pacs have been reformulated since 2009 & now come in a plastic see-through, resealable pouch.

I would be happy to compensate you for the dishwasher pacs. Do you prefer a voucher for a free dishwashing product or a refund? In either case, I will need your mailing address. In the case of a refund, I will also need to know how much you paid.

And now for the reason why you were using the dishwasher pacs … if you have an especially dirty load, I recommend you add a bit more detergent than usual. I suppose that is what you were actually doing when you added the dishwasher pacs but because they were old, they didn’t work well at all. The American Cleaning Institute (a website that is a treasure trove of info … http://www.cleaninginstitute.org) recommends you use dishwasher powders/pacs within 2 months of purchase, otherwise they can cause small particles (food or detergent) to be left behind. If you do a search on their website using the word “dishwasher,” you’ll learn more than you ever wanted to know about dishwasher problems & their causes.

Thank you for purchasing our products and giving us the opportunity to address your concerns. I will look for your reply about the voucher or refund.

Deb Lane
Customer Service
www.seventhgeneration.com

 

My Reply:

Hi Deb,

Thanks so much for your thorough reply, and offer of compensation. A voucher is best for me, as that will save me from digging out my receipt. I have been quite happy with the liquid automatic dishwashing soap, and would love to just replace it with that.

Thank you again,
Bronwyn Deiter

Dish Detergent: Eat It and Breathe It

OK, so I don’t really think you should eat or breathe your dish detergent, but you could be doing so already.

Dishwasher Detergent

It is common for some residue to be left on dishes coming from the dishwasher, and while the dishwasher is running, a great deal of steam is being put out into your home environment. If there are toxic ingredients in your detergent, guess what you’re ingesting and inhaling?

I switched from “standard” Costco brand dishwasher detergent to a natural one a few years ago when I read that cancer patients should have their dishes run through the cycle without detergent to avoid the tax on the immune system. Well, I didn’t think taxing the immune system was a good idea for the rest of us either. So I tried a dish powder from BioKleen. It worked OK. I switched to the Trader Joe’s brand for a better price, and I think that it may be the exact same product (TJ’s uses other manufacturers in some of their private label goods).

After months of using these cleaners, I noted a few things:

  • Pro: there was no bleach odor coming from the dishwasher while it ran.
  • Con: the glasses began to have a white residue build up on the outsides (bottoms), and sometimes had small granules of white powder on the inside.

I could scrub that white film off by hand (totally planning to do this when the kids leave for college . . .) but the granules inside? We might be eating that if I don’t wipe each time. So recently I switched to liquid dishwasher soap.

A friend who had just switched to the BioKleen liquid dishwasher soap warned me that it wasn’t getting her dishes clean, so I bought the Seventh Generation product which smells like grapefruit.

I think it is working well, although I noticed that I have to rinse and brush my silverware clean of stuck-on food, as there are no granules to act as an abrasive for scrubbing them off.

It also looks to me like this detergent may be slowly removing some of the white film from my glasses, but I may just be imagining it.

When you look for a detergent, make sure it is free of chlorine bleach, phosphates, and EDTA. All are toxic, both to your home environment/family and to everything living downstream from you.

Dish Liquid (for washing by hand)

Here’s some good news: of all the soaps and cleansers in our homes, the liquid dish detergent we use for washing up by hand is likely the least toxic if it does not have Triclosan in it (the FDA just recently stated that, based upon animal studies, there is valid concern that Triclosan can have an impact on the endocrine (hormonal) system). Otherwise, this can happily wait for replacement until you’ve run out of your current soap.

I have been quite happy with the BioKleen Dish Liquid. Lovely fragrance, cuts grease but doesn’t strip my hands, and foams up well. Get it at 15% off from iherb.com; I get mine through my local food co-op/drop for greater savings.

Tip: In addition to washing up dishes and other kitchen surfaces, dish soap works well to get oil stains out of clothing (think butter and peanut butter stains on kid clothes). Dawn detergent is the BEST for this, as it is an awesome grease cutter, but it’s not a natural product, so if you use it avoid touching it to your skin. Use your dish liquid full strength on the stain, let set for half an hour, rinse in the sink, then launder. Dish liquid is far too foamy for washing machines, so never add it to your load or you may have a huge mess on your hands!