Great Customer Service from Seventh Generation

Message sent to Seventh Generation question box, via their website:

The dishwasher packs have been reformulated, and now come in a resealable bag.

Hello, this isn’t a question, but unfortunately a complaint.

I have been thrilled with so many of the Seventh Generation products, from diapers to laundry soap, so I was disappointed to find that the Automatic Dishwasher Detergent Concentrated Packs were terrible. (SKU# 732913227907 and box code of AF 09050 xxxxxxx 1)

I bought these at Walgreens in the spring, hoping for something to throw in alongside the SG automatic dish detergent when I had an especially dirty load. However, the granules in the packs only seemed to get baked onto all of my dishes! I still have most of the box of packets, which I tried to take back to Walgreens, but it seems that I bought it just before they discontinued and deleted it from their system and they can’t refund it now.

So I wanted you to know that this product does not do as promised on the front of the box: “Gets Dishes Sparkling Clean”.
Thank you for your time,
Bronwyn Deiter


Reply from Seventh Generation:

Hi Bronwyn,

I was sorry to hear of the less than stellar experience you had with our dishwasher pacs. I am sorry for the inconvenience & extra washing they caused you.

When you mentioned a box of dishwasher pacs, I said to myself “oh no, those are old.” The lot code you provided indicates the box was manufactured in 2009. The dishwasher pacs have been reformulated since 2009 & now come in a plastic see-through, resealable pouch.

I would be happy to compensate you for the dishwasher pacs. Do you prefer a voucher for a free dishwashing product or a refund? In either case, I will need your mailing address. In the case of a refund, I will also need to know how much you paid.

And now for the reason why you were using the dishwasher pacs … if you have an especially dirty load, I recommend you add a bit more detergent than usual. I suppose that is what you were actually doing when you added the dishwasher pacs but because they were old, they didn’t work well at all. The American Cleaning Institute (a website that is a treasure trove of info … recommends you use dishwasher powders/pacs within 2 months of purchase, otherwise they can cause small particles (food or detergent) to be left behind. If you do a search on their website using the word “dishwasher,” you’ll learn more than you ever wanted to know about dishwasher problems & their causes.

Thank you for purchasing our products and giving us the opportunity to address your concerns. I will look for your reply about the voucher or refund.

Deb Lane
Customer Service


My Reply:

Hi Deb,

Thanks so much for your thorough reply, and offer of compensation. A voucher is best for me, as that will save me from digging out my receipt. I have been quite happy with the liquid automatic dishwashing soap, and would love to just replace it with that.

Thank you again,
Bronwyn Deiter